Frequently Asked Questions

Everything you need to know about the sweetest deals in town.

How long do the cookies stay fresh?

Our cookies are baked fresh daily and stay soft for up to 7 days in their original packaging. For long-term storage, you can freeze them for up to 3 months.

Do you offer nationwide shipping?

Yes, we ship our gourmet cookies across the country. Orders are typically processed within 24-48 hours and shipped via express courier to ensure maximum freshness.

Are there options for people with allergies?

While we offer gluten-free and nut-free recipes, please note that our kitchen handles wheat, nuts, and dairy. Cross-contamination is possible.

Can I place a custom order for an event?

Absolutely! The Cookie Cartel handles catering for weddings, birthdays, and corporate events. Please contact us via our 'Bulk Orders' page for a custom quote.

What is your return policy?

Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please reach out to our support team within 24 hours.

How should I reheat my cookies?

For that 'straight from the oven' experience, microwave your cookie for 10-15 seconds or place it in a preheated oven at 350°F (175°C) for 2-3 minutes.