Returns & Exchanges

Due to the perishable nature of our artisanal cookies, we cannot accept physical returns, but we are committed to ensuring every member of the Cartel is satisfied. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Haul

  Examine your cookie delivery immediately upon arrival to ensure all treats are present and in perfect condition.

• 2.
  Gather Evidence

  If there is an issue, snap a few clear photos of the damaged packaging or incorrect items to help us verify your claim.

• 3.
  Contact the Boss

  Email our support team at [email protected] with your order number and photos within 24 hours of receipt.

• 4.
  Resolution

  Once reviewed, we will initiate a replacement shipment or issue a refund to your original payment method within 3-5 business days.